Clarification on a case where a sales invoice was returned but the quantity sold did not return to inventory. If the return is made correctly, the system automatically returns the quantity to inventory. Here are the verification steps.
Steps
-
Verify the Credit Note Status
-
If it remains as a “draft”, the quantity will not be returned automatically
-
-
Review the Item Movement Report
-
By going to Products and Costs
-
Click View next to the desired product
-
Click on the location name where the transaction was made.
-
Verify the existence of a “Return” movement on the same date
-
-
Check the Product Locations Report
-
Through Reports
-
Select Product Locations Report
-
Verify the current quantity of the item
-
Important Notes
-
If the product is not tracked in inventory, it will not appear in inventory reports
-
Be careful if you made the return on a different product or incorrect location
-
Follow up on the latest transactions on the product page to verify
