How to Add a Support User in Qoyod

To add a Qoyod support user, please follow the following steps:

1. Access Settings:

   • Go to Settings, then select Users.

2. Add a support user:

   • Click on Add support user from the top options.

3. Add a role for the user (if it doesn’t exist):

   • If there is no role for the support user, you can click on the + sign next to the role to add the new role and assign the appropriate permissions.

4. Select data and location:

   • Select all required data, in addition to the location that the user will be able to access.

5. Save changes:

   • Click on Save to apply the changes.

Here is an instructional video on how to add a Qoyod support user

Instructional video for adding a Qoyod support user

Additional notes:

• Make sure to grant the support user all permissions in role management to ensure they have the ability to perform the required tasks.
• If the support user was added previously but did not work correctly, you must delete and re-add them.