Guidelines for resolving the issue of bank balance mismatch between the bank statement and the account statement in Qoyod.
Answer:
If you notice that the bank balance in the bank statement does not match the account statement in Qoyod, you can follow the following steps to verify the reason:
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Re-exporting the account statement from the bank:
- Ensure that the bank account statement is correctly exported from the bank.
- Also export the bank account statement from Qoyod to compare it.
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Verify all transactions:
- Review the transactions recorded in both the bank statement and the account statement in Qoyod manually.
- Verify that all transactions have been correctly recorded in the system and that they match the bank account statement.
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Verify the opening balance:
- Ensure that the opening balance matches between the bank statement and Qoyod.
- If there is a difference, verify the time periods and recorded dates.
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Compare recorded transactions:
- Review all transactions recorded in Qoyod and compare them with the bank statement, and ensure that they match.
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Use the bank reconciliation feature:
- If you cannot find the cause of the difference, you can use the bank reconciliation feature in Qoyod to match the balance between the bank statement and Qoyod.
Additional notes:
- There may be some unrecorded transactions or delayed transactions that caused the difference between the bank statement and the account statement in Qoyod.
- Ensure that all recorded transactions are updated and matched accurately.
