Guidelines on POS Device Delivery Time After Payment
Procedures to Follow:
Delivery Time: Delivery takes 5 to 7 business days after payment.
Aramex Communication Method: After payment, an Aramex representative will contact the customer via a landline or mobile number. 📞 It is very important to respond to Aramex calls to ensure the device arrives on time and to avoid order cancellation.
SMS Text Message: The customer will receive an SMS text message containing the shipment number, through which they can:
- Track the shipment accurately
- Determine the location precisely
- Choose to pick up the shipment from a branch if desired
Additional Notes:
- Customer Alert: Please confirm with the customer the necessity of monitoring their phone and text messages to ensure the device arrives on time and to avoid order cancellation.
- Delivery Control Authority: We cannot control the delivery time or expedite the shipping company, but the customer has options to track the shipment via SMS.
When Should the Issue Be Escalated?
- If the delivery time exceeds 7 days without prior notice.
