If the customer encounters any unusual issue in the Qoyod POS app such as:
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Unexpected app crashes
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Some pages not functioning
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App slowness or freezing
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Errors appearing without clear reason
Please check the following points in order before escalating the issue:
Step One: Ensure App is Updated
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Ensure the app is running on the latest version.
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This can be done by opening the app store and updating the Qoyod POS app if a new update is available.
Step Two: Restart the Device
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Perform a full device restart.
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After restarting, open the app again and check the performance.
Step Three: Clear Cache
If the issue persists, you can clear the cache for the Qoyod POS app after verifying that all invoices are synced, as any unsynced invoices will be deleted after clearing the cache.
Important Warning Before Proceeding
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You must ensure that all invoices are synced.
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If there are any unsynced invoices, they will be deleted after clearing the cache.
Steps to Clear Cache for Qoyod POS App
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Open the device and go to the home screen.
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Go to Settings.
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Select Apps or Manage Apps (depending on your device language).
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Tap View All Apps if the option is available.
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Select the Qoyod POS app.
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Go to Storage.
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Tap Clear Cache.
After Performing the Steps
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Return to the home screen.
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Open the app again.
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Monitor app performance and ensure the issue has improved.
If the Issue Persists
If the issue is not resolved after following all steps:
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Request a video from the customer demonstrating the issue.
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Request to add a Qoyod support user.
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Ensure we are provided with the establishment number where the issue occurs.
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After gathering the information, transfer the conversation to the appropriate staff member.
