This content explains how to identify and search for Point of Sale (POS) invoices within the accounting system, while clarifying the difference between sequential numbers and where each number appears.
Important clarification about POS invoice numbers
A POS invoice contains two different sequential numbers:
1) POS Invoice Number
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Starts with POS
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Appears on the printed POS invoice receipt from the POS application on Android devices
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Used to identify the invoice from the POS side
2) Invoice Sequential Number in the Accounting System
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Falls within the sequence of sales invoices in the accounting system (such as INV)
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Does not appear on the printed POS receipt
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Appears on the website only
Where do the sequential numbers appear on the website?
The POS invoice number and the invoice sequential number in the accounting system both appear on the website through one of the following options:
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Sales Invoices List in the Accounting System
When accessing the sales invoices list from within the program, the invoice will appear with two numbers:-
POS number
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Invoice sequential number in the accounting system
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Invoices List in Web POS
When accessing POS via the web and then navigating to the invoices list, the invoice will appear with the same two numbers.
Note:
The printed POS receipt from the POS application displays only the POS number without the accounting system number.
How to search for POS invoices in the accounting system
To locate and display POS invoices reflected in the system, follow these steps:
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Navigate to the Sales Invoices List.
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Open the filter options.
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In the POS invoice number field, enter the word:
POS -
Apply the filter.
After that, all POS invoices linked and reflected in the accounting system will be displayed.
Brief answer that can be used with the customer
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A POS invoice has a number starting with POS that appears on the receipt.
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The same invoice has another number within the invoice sequence in the accounting system (such as INV).
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To search for POS invoices in the system, use the word POS in the filter options.
Additional notes
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Make sure to write POS in the correct format (capital letters) to ensure results appear.
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Using a different format may result in invoices not appearing.
When should the issue be escalated?
The case should be escalated in the following situations:
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POS invoices do not appear after searching using POS.
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There is an issue with POS invoices not syncing from the POS application to the accounting system.
Technical support channels:
- Direct messaging service via the website (24/7): Qoyod.com
- Toll-free number: 8004330088
