Privacy Policy

This Privacy Policy governs how Qoyod collects, uses, stores, and discloses information relating to the data collected from users of the Qoyod service.

This policy applies to the Qoyod platform and all products and services provided by Qoyod, in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its Implementing Regulations, as well as other applicable regulations.

We process your personal data on one of the following legal bases:

• Performance of a contract: processing the data necessary to provide the service and manage your subscription.
• Legitimate interest: protecting platform security, preventing fraud, and analyzing and improving service quality.
• Explicit consent: sending marketing messages and enabling non-essential tracking cookies; you may withdraw your consent at any time.
• Legal obligation: meeting the regulatory, accounting, and tax requirements applicable in the Kingdom of Saudi Arabia.

Qoyod collects users’ personal identity information through multiple means, including but not limited to: the user’s service visit times, registration on the platform, completion of subscription requests or survey forms, and other activities and features the service provides.

Users may be asked to provide: full name, email, phone number, and the payment card information needed to complete the platform subscription.

Qoyod collects certain technical information about how users interact with the service. This information does not identify the user and may include: browser type, operating system, internet service provider, IP address in anonymized form, and page-usage patterns within the platform, in order to improve performance and the user experience.

Qoyod uses users’ personal information for the following purposes:

• Improving customer service: responding quickly and effectively to support requests and inquiries.
• Service development: understanding user needs and improving the quality of features offered based on feedback.
• Sending periodic updates: using email to send account notifications, platform updates, and replies to service-related inquiries.
• Marketing messages: if the user subscribes to the mailing list, they may receive Qoyod news and latest updates, with the ability to unsubscribe at any time via a dedicated link at the bottom of each message.

We use cookies and similar technologies to operate the website, analyze usage, improve your experience, and for marketing purposes. These include essential cookies required for the core operation of the website, and analytics and marketing cookies that help us measure performance and present more relevant content.

We rely on third-party tools including: Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel, TikTok, LinkedIn, and HubSpot, each of which is governed by its own privacy policy.

You can control or delete cookies at any time through your browser settings, and you can opt out of advertising tracking through the opt-out pages of each tool. Your continued use of the website constitutes acceptance of the use of these cookies in accordance with this policy.

Qoyod follows strict security procedures consistent with best practices to protect personal data against any unauthorized access, modification, disclosure, or destruction.

These procedures include: encrypting data in transit via HTTPS/TLS, encrypting data at rest on certified cloud servers, applying role-based access controls, and conducting periodic security audits.

Your core data is stored on certified cloud servers located inside the Kingdom of Saudi Arabia. Some analytics and marketing data may be processed by service providers outside the Kingdom; in such cases we ensure it is subject to an equivalent level of protection through contractual safeguards.

Qoyod does not sell users’ personal data, rent it, or trade it with any external entity.

We may share specific data with approved partners or affiliated companies solely for the purpose of operating the service, such as: cloud hosting providers, payment processors, or usage-analytics providers. These entities are bound by data protection standards equivalent to ours and use the data only for the agreed purposes.

We retain your personal data for as long as you use the service and for the period necessary to fulfill the purposes set out in this policy, or to meet applicable regulatory and accounting requirements.

When the data is no longer needed, we delete it or anonymize it in a way that does not allow you to be re-identified.

Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, you have the following rights regarding your personal data:

• Right to be informed: to know the legal basis and purposes for collecting your data.
• Right of access: to obtain a copy of the data we hold about you.
• Right to rectification: to request correction or updating of inaccurate data.
• Right to erasure: to request deletion of your data when it is no longer needed or you withdraw your consent.
• Right to object and restrict: to object to or restrict the processing of your data in the cases permitted by law.

To exercise any of these rights, contact us at legal@qoyod.com, and we will respond to your request within no more than 30 days. We may ask to verify your identity before fulfilling the request, in order to protect your data.

Our service may include links to sites and services belonging to partners, suppliers, or advertisers. Qoyod does not control the content or practices of these sites and is not responsible for them.

We advise users to review the privacy policy and terms of use of each site or service before engaging with it, as your dealings with those sites are subject to their own policies, not Qoyod’s policy.

Qoyod reserves the right to update the Privacy Policy at any time. When any change is made, the “Last updated” date shown at the top of this page is updated.

We recommend users review this policy periodically for any changes. The user acknowledges their responsibility to review the policy regularly and stay informed of any modifications.

Your use of Qoyod services constitutes explicit consent to this Privacy Policy and to the Terms and Conditions governing use of the platform.

If you do not agree to this policy, you must stop using the service. You also acknowledge that your continued use of the platform after any amendments to this policy are published constitutes your consent to those amendments.

Data retention. We retain your survey answers for the purpose of improving the service provided to you, for as long as you do not request their removal. You have the right to request a copy of your answers to previous surveys, or to correct, delete, or stop processing them. To request any of these, send an email to customer.surveys@qoyod.com stating the email you entered in the survey, the survey name (shown at the top of the survey page), the response date, and the action requested. Your request is carried out only if the email includes all of this information.

Data use. Any information collected during your participation in a survey is used only for survey purposes and to improve your experience with Qoyod. There is no direct link between your answers and personal data (such as personal name, company name, job title, and mobile number), as survey results are presented in aggregate.

Data sale. Qoyod does not sell your personal data. Survey data is collected and processed through a third-party system, but the collected data is owned solely by Qoyod and is not shared with any other party. The third-party system will not share any personal data with any entity.

Direct contact. We may share your answers and personal data (such as personal name, company name, job title, and phone number) with Qoyod staff to contact you for more details about your response in order to improve your experience, or to fulfill one of your requests (obtaining a copy of the answers, correction, deletion, or stopping processing). This will not happen unless you grant your consent during participation in the survey or when you request one of the actions mentioned; otherwise your personal data will not be shared with our staff.

If you have any questions about the Privacy Policy, service-related practices, or your dealings with Qoyod, you may contact us via email: legal@qoyod.com