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Frequently Asked Questions about Qoyod

Direct, practical answers to the most common questions from business owners and accountants — covering the accounting platform, POS, e-invoicing, professional services, and integrations.

01 About Qoyod and data security

What is Qoyod?

Qoyod is an integrated Saudi cloud accounting system designed to fit startups, SMEs, and enterprises across Saudi Arabia. Provides comprehensive financial management for invoices, expenses, inventory, and reporting — alongside POS integrated, and a system Qoyod Q.Flavours dedicated to restaurants and cafés. Learn more about journey Qoyod.

Is Qoyod compliant with ZATCA?

Yes. Qoyod officially certified by ZATCA, and compliant with Phase 1 and Phase 2 of E-Invoicing. Every invoice issued from Qoyod meets the authority's technical requirements and includes a QR and an identifier UUID matching the specifications.

Where is my data stored? And is Qoyod secure?

Qoyod is fully cloud-based, and your data is stored on secure servers with automatic daily backups. Connections are fully encrypted (HTTPS/TLS), and data access permissions are managed at the user level so each employee sees only what concerns them.

Do I need to install software on my device?

لا. Qoyod runs entirely in the browser on any device (laptop, desktop, tablet, or phone) and anywhere there's internet. No installer, no manual updates, no OS restrictions.

Is there a Qoyod mobile app?

Yes. The Qoyod app is available for iOS و Android to manage your invoices, customers, and monitor business performance from your phone. The app syncs data automatically with your web account.

02 Free trial, plans, and subscription

How long is the Qoyod free trial?

The free trial lasts 14 full days, with no credit card required. You can try every core Qoyod feature and decide what fits your business. Start from the page signup.

Do I need a credit card to sign up for the free trial?

لا. An email and mobile number are enough to sign up — no payment details required throughout the trial. When the trial ends, you choose the right plan and payment method.

What plans are available on Qoyod?

Qoyod offers four plans to fit different business sizes: Basic, Professional, Advanced, and Business. Each plan differs in the number of users, branches, accounting features, and integration depth. You can review all plans and pick what fits from the plan-selection page. For enterprises, available is the Business plan with extra features like accounting dimensions, budgets, and custom integrations. For a detailed price quote Talk to the sales team.

Can I upgrade or change my plan later?

Yes. You can upgrade or downgrade the plan, or change the number of users and branches at any time from account settings or from the Plans page, and your invoice will be adjusted based on the remaining subscription period.

Can I cancel my subscription anytime?

Yes. Subscriptions are fully flexible — you can stop auto-renewal or end your subscription at any time from your account settings. Your data is kept for a period, and you can export your full records before closing.

03 Core accounting software

What's the difference between Qoyod for Business Owners and Qoyod for Accountants?

Qoyod for Business Owners is designed for those who manage their own businesses — focused on simplicity and automating invoices, expenses, and real-time financial reports. However, Qoyod for Accountants unlocks advanced accounting tools — includingQoyod manual journal entry templates, automated month-end close, accounting dimensions, and audit reports. Both editions run on the same platform, and business owners can grant their external accountant permissions to review the books.

Does Qoyod support multi-branch management?

Yes. You can create multiple branches under the same account, track each branch separately, or view consolidated reports for the entire business from a single dashboard. Employee permissions can also be customized at the branch level.

Does Qoyod support multi-currency?

Yes. You can issue invoices and record payments in different currencies, with auto-updated exchange rates and automatic FX revaluation following accepted accounting standards.

Can I issue Phase 2-compliant e-invoices?

Yes. E-Invoicing في Qoyod fully integrated with both Phase 1 and Phase 2 requirements. Every invoice includes a QR, an identifier UUID, a digital signature, and is sent automatically to the authority's system (Fatoora) without any manual steps.

How do I link my bank account to Qoyod?

Qoyod supports importing bank statements and automatically matching transactions to accounting entries. Business plan customers get direct integration with Saudi banks for real-time transaction tracking.

Does Qoyod support accounting dimensions and cost centers?

Yes. Qoyod for Accountants supports classifying transactions by department, project, branch, or cost center — enabling detailed profitability reports at every level of your business.

Does Qoyod calculate depreciation for fixed assets?

Yes. The Fixed Assets module in Qoyod tracks your assets and calculates straight-line depreciation over each asset's useful life, then auto-posts the monthly depreciation journal entry without manual intervention. Learn more about Qoyod for Business Owners.

Can accountants create standardized journal entry templates?

Yes. Qoyod for Accountants lets you design templates Qoyod recurring journal entries (for payroll, allowances, accruals) and share them with the team to ensure consistency and prevent errors, with support for deferred entries for month-end close.

04 POS POS وQoyod Q.Flavours for restaurants

Does Qoyod have a POS system?

Yes. system POS من Qoyod fully integrated with the accounting platform. Every sale is automatically recorded in the books and an authority-compliant e-invoice is issued instantly — no exports, no re-entry.

Does the POS work without internet?

Yes. Qoyod POS Works in offline mode (Offline) — sales operations don't stop when the internet drops. When connection returns, the system automatically syncs data with your cloud account.

What's the difference between Qoyod POS and Q.Flavours?

Qoyod POS a flexible POS for retail and services. However, Qoyod Q.Flavours is a dedicated system for restaurants and cafés — with digital menu management, ingredient tracking, kitchen management, and table-by-table orders, alongside full accounting integration.

Does Q.Flavours support multi-branch restaurant management?

Yes. Qoyod Q.Flavours manages multiple branches from a central dashboard with consolidated reports for each branch's sales and inventory, and lets you unify or customize menus and prices per branch.

Does Qoyod offer POS hardware?

Yes. You can get devices SUNMI (V2s و D2 mini) certified and ready to work with Qoyod POS أو Qoyod Q.Flavours. Devices arrive preconfigured so you can start selling right out of the box.

05 E-invoicing and tax compliance

Is Qoyod compliant with Phase 2 of e-invoicing?

Yes. Qoyod is certified by ZATCA and meets all Phase 2 requirements (Integration phase). Features include digital signature, QR, real-time linkage with the Fatoora, and invoice archiving. Learn more about E-invoicing in Qoyod.

How does Qoyod calculate VATGeneral Sales Tax automatically?

Qoyod applies the VATGeneral Sales Tax rate (1516%) automatically on every invoice based on item or service type, separates the VATGeneral Sales Tax amount in the accounting entry, and prepares a VATGeneral Sales Tax report ready for quarterly filing.

Does Qoyod generate invoices with QR؟

Yes. Every invoice in Qoyod includes a QR containing seller data, date, invoice value, and tax — in the format required for E-Invoicing for Phase 1 and Phase 2.

Does Qoyod integrate with the Fatoora directly?

Yes. Integration with the Fatoora authority portal runs automatically in the background — customers don't need any manual step. Every invoice is sent in real time, with a response identifier UUID Confirmed.

How do I file my VATGeneral Sales Tax return from Qoyod?

Qoyod prepares the VATGeneral Sales Tax return report ready for filing — you can submit it yourself from the authority portal. Or you can rely on VATGeneral Sales Tax Returns service من Qoyod to have our accountants review and file on your behalf.

06 Integrations and API API and the App Marketplace

What integrations does Qoyod offer?

Qoyod integrates with a wide range of Saudi and regional platforms and services: E-commerce platforms (Salla, Zid), shipping companies, payment gateways, and more. Browse the full list in Marketplace.

Is there API for integration with my own systems?

Yes. Qoyod provides API API open and documented lets your tech team connect Qoyod to any internal system or proprietary app: ERP، CRM, an internal order system, or any other data source. The interface supports all core operations on invoices, customers, items, and payments.

Does Qoyod integrate with e-commerce platforms like Salla and Zid?

Yes. Qoyod integrates directly with Salla, Zid, and WooCommerce — your store's orders are imported automatically as e-invoices in Qoyod — with real-time inventory updates. Integration details in Marketplace Qoyod.

Does Qoyod integrate with external POS systems like Foodics أو Rewaa؟

Qoyod comes with its own POS system: Qoyod POS for retail, andQoyod Q.Flavours for restaurants and cafés. These systems are fully integrated accounting-wise and require no third party, so we don't offer integrations with competing POS systems.

07 Professional services Pro Services

What professional services does Qoyod offer?

Alongside the platform, Qoyod suite professional services delivered by specialized accountants on your behalf: Bookkeeping, VATGeneral Sales Tax returns, accounting system setup, and account clean-up. These services save management time and ensure accuracy and tax compliance.

What is remote bookkeeping?

Bookkeeping service means a specialized accounting team from Qoyod takes full ownership of managing your company's books: Transaction recording, account reconciliation, e-invoice issuance, and clear monthly reporting. Ideal for business owners who prefer to focus on growing the business rather than daily financial operations.

What does the VATGeneral Sales Tax Returns service include?

VATGeneral Sales Tax Returns service Includes a thorough review of sales, purchases, input/output taxes in your account; verifying that data meets the authority's requirements; then officially filing the return via the ZATCA on your behalf. Purpose: Avoid errors and penalties resulting from late or poorly prepared returns.

What is the Setup service? Who is it for?

The Setup service has a Qoyod specialist build your accounting foundation: chart of accounts setup, and uploading your products, customers, and suppliers lists. Suitable for newly launched businesses or those moving from another accounting platform that need a ready chart from day one.

When do I need the Account Clean-up service Clean-up؟

Account Clean-up service for businesses with inaccurate or incomplete financial records. The Qoyod team reconciles bank accounts, identifies missing transactions, adjusts daily journal entries including depreciation, and ensures the balance sheet and income statement reflect reality.

08 Support, training, and resources

How do I reach Qoyod support?

The support team is available via in-app live chat, email (support@qoyod.com), and phone on the unified number (8004330088). For questions about plans and offers, Talk to the sales team.

What learning resources does Qoyod offer?

Qoyod provides a complete resource ecosystem: Help Center for technical guides, the Blog for in-depth accounting and tax articles, Glossary for term definitions, accounting templates ready to use, accounting calculators for taxes, payroll, and depreciation, andCommunity Qoyod to connect with other business owners.

Didn't find your answer?

Our team is available to answer technical questions, review your business needs, and recommend the right plan. or start your free trial right away — no commitment.

Answer centre

Frequently asked questions about Qoyod

Direct, practical answers to what business owners and accountants in Jordan ask most, covering the accounting software, the National Invoicing System, integrations, and the free trial.

01 About Qoyod and data security

What is Qoyod?

Qoyod is a complete cloud accounting system covering invoices, expenses, inventory and financial reports, used by more than 25,000 businesses in markets with mandatory e-invoicing. In Jordan it arrives integrated with the National Invoicing System and its 16% general sales tax.

Is Qoyod compliant with the National Invoicing System?

Yes. You issue the invoice in Qoyod, it is sent in UBL 2.1 to the National Invoicing System, cleared by the Income and Sales Tax Department, and comes back with an official QR code that Qoyod prints on the invoice. The department publishes no approved-vendor list, so what is claimed here is a working integration, not a licence. Details on the JoFotara compliance page.

Where is my data stored, and is Qoyod secure?

Qoyod is fully cloud-based, and your data sits on secure servers with automatic daily backups. Connections are fully encrypted (HTTPS/TLS), and access rights are managed per user so each employee sees only their own scope.

Do I need to install software on my device?

No. Qoyod runs entirely in the browser on any device, laptop, desktop, tablet or phone, anywhere with an internet connection. There is no installer, no manual updates, and no operating-system restriction.

Is there a Qoyod mobile app?

Yes. The Qoyod app is available for iOS and Android to manage invoices and customers and follow your business from your phone, syncing automatically with your web account.

02 Free trial and subscription

How long is the Qoyod free trial?

The free trial runs a full 14 days, during which you can try Qoyod's core features and decide what suits your business.

Do I need a credit card to start the free trial?

No. An email address and a mobile number are enough to sign up, and you will not be asked for any payment details during the trial.

Can I cancel my subscription at any time?

Yes. The subscription is flexible: you can stop auto-renewal or end the subscription at any time from your account settings, and you can export your full records before closing.

03 Core accounting software

What is the difference between Qoyod for business owners and Qoyod for accountants?

Qoyod for business owners is built for people running their own business and focuses on simplicity and on automating invoices, expenses and instant reports. Qoyod for accountants adds advanced tooling: journal-entry templates, automated monthly close, accounting dimensions and review reports. Both sit on the same platform, and an owner can grant access to the accounting firm they work with.

Does Qoyod support multiple branches?

Yes. You can create several branches under the same account and monitor each one separately, or view consolidated reports for the whole business from a single dashboard, with per-branch employee permissions.

Does Qoyod support multiple currencies?

Yes. You can issue invoices and record payments in different currencies, with exchange rates updated and currency differences posted automatically. The Jordanian dinar is shown to three decimal places.

Can I issue invoices compliant with the National Invoicing System?

Yes. Qoyod builds a UBL 2.1 file and a UUID for every invoice and submits it to the National Invoicing System for real-time clearance before the invoice reaches the buyer, then prints the QR code the department returns. How the connection works is set out on the JoFotara integration page.

Does Qoyod support accounting dimensions and cost centres?

Yes. Qoyod for accountants supports classifying transactions by department, project, branch or cost centre, giving you detailed profitability reports for every part of your business.

Does Qoyod calculate depreciation on fixed assets?

Yes. The fixed-assets module tracks your assets, calculates straight-line depreciation over the asset's useful life, and generates the monthly depreciation entry automatically.

Can accountants create standard journal-entry templates?

Yes. Qoyod for accountants lets you design recurring journal templates for payroll, provisions and accruals and share them with the team to keep entries consistent and prevent errors, with deferred entries for the monthly close.

04 E-invoicing and sales tax

What is the National Invoicing System?

It is Jordan's national e-invoicing system (JoFotara), run by the Income and Sales Tax Department together with the Ministry of Digital Economy and Entrepreneurship. Every invoice for goods or services must be issued through it or through software connected to it, and an invoice without the QR code it returns is not a legal invoice.

Who has to issue e-invoices in Jordan?

Every seller of goods or provider of services, not only businesses registered for general sales tax, and that includes professionals such as doctors, lawyers and consultants. A business not registered for sales tax issues an income invoice with no tax; a registered one issues a general sales tax invoice at 16%. For exempt categories, consult the billing and control instructions.

How does Qoyod calculate general sales tax automatically?

You set the tax rate at item or invoice level, and Qoyod applies the 16% general sales tax, a special rate, or an exemption, posts the matching accounting entry, and prepares the return report ready for review.

Which invoice types does Qoyod issue in Jordan?

The income invoice for businesses not registered for sales tax, the general sales tax invoice for registered businesses, and the special tax invoice for items carrying special rates, each in cash or on-account form, plus credit notes for returns.

What is the penalty for non-compliance?

An invoice not issued through the National Invoicing System is not a valid tax document, so the buyer loses the sales-tax input deduction and the expense is not recognised for income tax. Fines can reach JOD 500 per violation, on top of exclusion from government tenders and procurement.

Do I need a developer or a digital certificate to connect?

No. You connect with three values generated in your portal account under device linking: a Client ID, a Secret Key and an activity number, entered in Qoyod's settings once. The National Invoicing System asks the taxpayer for no signature and no certificate.

05 Integrations, API and resources

Which integrations are available for the Jordanian market?

The National Invoicing System connection, WhatsApp, email, Zapier, the mobile apps, and the API.

Is there an API to integrate my own systems?

Yes. Qoyod provides a documented API so you can connect your own systems, your store or your internal tools to your account, read your data and issue invoices programmatically.

What learning resources does Qoyod offer?

The resources section holds articles, guides, accounting terminology, ready-made templates and calculators, alongside the help centre, which walks through every screen in the system step by step.