Returning and exchanging products on POS
Returning or exchanging products feature on the POS app
Using the POS application, you can create a credit note if the customer requests a replacement or return of the product.
By following these steps:
1- First, go to the Invoice page and choose the Invoice the customer wants to return or exchange.
2- You will see a “refund” option at the bottom right of the screen.
In case of return:
1- Click on “refund” and choose the “Pay” option.
2- Determine the amount due.
3 – Choose “Confirm” and the credit note will be created.
In case of replacement:
1- Click on “refund” and choose the “exchange” option.
2- Add the alternative products and the net amount required from the customer will appear to you.
3- Choose “Pay”.
4- Select the amount due and press “Confirm”.
5- The credit note has been created, and to confirm, press “Confirm”.